Speakers
ABOUT THE SPEAKERS

Keynotes:

Matt Dixon Matt Dixon

Author and Head of Financial Services
CEB/Gartner

Best-selling author and CEB Group Leader Matt Dixon draws on a richly diverse background in his work, spanning financial services, sales, and customer service.

Matt has coauthored three best-selling books, The Effortless Experience: Conquering the New Battleground for Customer Loyalty, The Challenger Sale: Taking Control of the Customer Conversation, and The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results.

Currently, Matt serves as head of CEB’s Financial Services practice, where he oversees work on behalf of 13,000 executives from over 400 financial services organizations globally. The practice also encompasses CEB TowerGroupTM research, known throughout the financial services industry as the standard-bearer for financial services technology insights. In addition to the Financial Services practice, Matt leads the CEB Customer Contact and CEB Customer Experience Leadership Councils. In this capacity, he guides insight creation on all aspects of customer service strategy, management, and operations.

Matt holds a Ph.D. in political economy from the University of Pittsburgh and a BA with honors from Mount Saint Mary’s University in Emmitsburg, MD.


Mike MichalowiczMike Michalowicz

Author and Entrepreneur

By his 35th birthday, Mike Michalowicz had founded and sold two multimillion-dollar companies. Confident that he had the formula to success, he became an angel investor … and proceeded to lose his entire fortune.

Then he started all over again, driven to find better ways to grow healthy, strong companies. Among other innovative strategies, Mike created the “Profit First Formula”, a way for businesses to ensure profitability from their very next deposit forward.

Mike is now running his third million-dollar venture, is a former small business columnist for The Wall Street Journal; is the former MSNBC business make-over expert; is a popular keynote speaker on innovative entrepreneurial topics, and is the author of Profit First, Surge, The Pumpkin Plan and The Toilet Paper Entrepreneur, which BusinessWeek deemed “the entrepreneur’s cult classic.”


Speakers:

Margot DouaihyAndy Banerjee

Managing Principal of Business Analytics & Forecasting
IHS Markit

Aniruddha (Andy) Banerjee is an applied economist and statistician who specializes in applying advanced analytics to find business solutions. Over much of his career, he has conducted econometric analysis and forecasting to support the strategic, regulatory, and litigation aspects of network industries such as telecommunications, cable, media, and home security companies.

Currently, as Managing Principal of Business Analytics & Forecasting at IHS Markit, Andy is applying recent advances in data science to support a wide array of industries. Business solutions provided pertain to, among others, demand forecasting, consumer behavior and choice, pricing and price elasticity, marketing channel effectiveness, market segmentation, and economic impacts.

Andy is a member of the International Telecommunications Society and serves on its Board of Directors and Publications Committee. He holds a Ph.D. in Agricultural Economics from the Pennsylvania State University and an M.A. in Economics from the Delhi School of Economics.


Margot DouaihyMargot Douaihy

Editor-at-Large
AV Technology

An early fascination with psychoacoustics and radio's intimacy sparked Margot Douaihy's love for technology. Since 2000, she has covered the AV industry as an editor, storyteller, and analyst. Margot currently serves as the editor-at-large of AV Technology magazine, published by Future Plc, which won the coveted Best Media Brand (Overall Editorial Excellence) in the 2018 Jesse H. Neal Awards. She also won the 2018 Mattera Mentorship Award for outstanding stewardship in B2B publishing.


Michael JudehMichael Judeh

Regional Director of Technology
Convene

Michael Judeh, CTS, is the Regional Director of Technology at Convene, the nation's fastest growing network of full-service meeting, event, and flexible work spaces. Michael is a coach-centric, empowering leader of a team of technology experts at Convene, with a demonstrated history of managing technology in the entertainment and events industry.


Kirsten NelsonKirsten Nelson

Vernacular LLC
Program Director for InfoComm Center Stage

Kirsten Nelson has written about audio, video and experience design in all its permutations for almost 20 years. As a writer and content developer for AVIXA™, Kirsten connects stories, people and technology through a variety of media. She also directs program content for InfoComm Center Stage.

Kirsten was the editor of SCN magazine for 17 years and has written for numerous industry publications, including the InfoComm Daily. In addition to technology and culture, she also writes about motorcycles, which provides a professional outlet for her obsession with MotoGP racing.


Kay SargentKay Sargent

Senior Principal, Director of WorkPlace
HOK

Kay Sargent, ASID, IIDA, CID, LEED AP, MCR.w, WELL AP, is a senior principal and director of HOK’s WorkPlace practice. Based in Washington, D.C., she leads diverse project teams that solve clients’ business and organizational challenges related to real estate business process, strategic planning, workplace strategy and change management.

With more than 30 years of experience, Kay is a recognized expert on workplace design and strategy issues. She has worked with several Fortune 500 companies to optimize their global real estate portfolios and create innovative work environments.

In 2017, CoreNet Global named Kay to serve a three-year term on its board of directors. Kay is on the board of trustees for the ASID Foundation, on the leadership team of IFMA’s WE Workplace Evolutionaries, and on the advisory boards of Work Design Magazine, PaletteApp and the Virginia Tech School of Architecture and Design.

She has served on the international boards of IIDA, ASID, NCQLP, IFI and NCIDQ, and is an active member of ASID, IIDA, CoreNet Global and IFMA. Kay has authored numerous articles and white papers on design-related topics including well-being; next-gen workforce; go- bility; technology’s impact on the workplace; space fusion and the rise of the human factor. She has spoken about workplace design at CoreNet, IFMA and other industry events. CoreNet has honored her with the Luminary Award two times for being a top-rated speaker, and she was the top-rated presenter at Tradeline, Inc.’s Space Strategies 2015 conference.


Sean WargoSean Wargo

Senior Director, Market Intelligence
AVIXA

Sean leads AVIXA’s initiative to become an authoritative provider of insights and research for the pro-AV industry. In this role, he manages, directs, and serves as a public face for AVIXA’s research efforts while exploring new areas of study. With over 20 years of experience in the technology research sector, Sean has made a career of maximizing research in a variety of roles, including leading a primary research business, centralizing a business intelligence practice, building an industry analysis department, performing advanced statistical analysis, and speaking and writing about research findings.

Sean previously served as VP of Research for BDS Marketing, Inc., President of his own research consultancy, and Director of Industry Analysis at the Consumer Technology Association. He received the Gold Stevie Award for Maverick of the Year and for Marketing Service Department of the Year in 2014, thanks to his work to improve client reporting at BDS through the integration of Tableau dashboarding. He earned his MBA from George Mason University and his BA in Sociology from the University of Vermont.


David LabuskesDavid Labuskes

CEO
AVIXA

David Labuskes, CTS, CAE, RCDD, has been the Executive Director and CEO of AVIXA™, the Audiovisual and Integrated Experience Association and the trade organization representing the commercial AV industry, since January 2013. Since joining AVIXA, David has worked to promote industry professionalism, expand global programs and raise awareness of AVIXA offerings. He serves on the Board of Directors of Integrated Systems Events, LLC, a joint venture European trade show company, and InfoComm Asia PTE, Ltd., a joint venture company in Singapore operating AVIXA’s Asian trade shows.

Prior to joining AVIXA, David served as Vice President of RTKL, now a division of ARCADIS, a leading architectural and engineering firm. He is the founder of the company's Technology Design Practice, overseeing the delivery of audiovisual, voice, data, wireless, environmental media, electronic security and acoustics services. David earned a BA in International Politics from Penn State University and earned an MBA from Loyola University of Maryland.

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