9:15 a.m.–10:15 a.m.
A seasoned business researcher and best-selling author, Matt has been involved in dozens of original quantitative and qualitative research studies on topics ranging from customer experience strategy to customer service and sales effectiveness. Matt will set the stage for our customer-centric program with insight into the importance of understanding how customers see themselves and their own businesses.
Sponsored by:
Matt Dixon, Chief Product & Research Officer, Tethr
10:15 a.m.–10:45 a.m.
As AVIXA’s main market intelligence partner, IHS Markit will leverage its extensive reach into global economic, social, and political trends to highlight the key factors likely to impact the behavior and mind-set of the AV industry’s customers in 2019 and beyond.
Andy Banerjee, Managing Principal of Business Analytics & Forecasting, IHS Markit
11:00 a.m.–11:45 a.m.
AVIXA’s head of market intelligence will explore the specific opportunities created by macroeconomic trends through the lens of the latest Market Opportunity Analysis Reports.
Broken down by industry verticals, each report demonstrates the emerging trends for AV end users, including an increase in demand for strategic partnerships and an emphasis on experience creation.
Sean Wargo, Senior Director, Market Intelligence, AVIXA
12:00 p.m.–12:30 p.m.
Focus on Strategic Partnerships
The largest buyers of AV expect to work with a strategic technology partner who can help them deploy globally beyond the needs of an individual room, meeting, building, or campus.
Targeted conversations with end users will illuminate needs for consistent branding, communication, and knowledge sharing in sharper detail to offer executives clear insight into corporate AV buyer priorities
Emphasis on Experience Creation
Retail, venue, and live event end users are increasingly tasked with delivering fresh, compelling experiences that are AV centric, presenting new opportunities for expanding beyond technology supply to content creation and experiential design.
End-user discussions will explore opportunities within installed systems and event production services across all forms of entertainment.
Jennifer Acevedo, Editor-in-Chief, VMSD
Malcolm Brown, Director of Learning Initiatives, EDUCAUSE
Margot Douaihy, Editor-at-Large, AV Technology
Brad Grimes, Senior Director, Communications, AVIXA
Strategic Partnerships
1:30 p.m.–2:30 p.m.
The strategic integration of AV can transform the way people work. Workplace designers and strategists discuss critical elements in successful installations that streamline AV deployment and content management.
Pushpa Gowda, Executive Vice President and Global Technology Engagement Director, JLL
Kay Sargent, Senior Principal, Director of Workplace, HOK
Margot Douaihy, Editor-at-Large, AV Technology
Experience Creation
1:30 p.m.–2:30 p.m.
Dynamic, interactive AV technology bridges the physical retail space with the digital world where customers spend much of their time and allows retailers look to provide social, entertainment, and shopping experiences customers can only get in store.
Emily Webster, Senior Designer, AV Technologist, ESI Design
Jennifer Acevedo, Editor-in-Chief, VMSD
Strategic Partnerships
2:45 p.m.–3:45 p.m.
Learning-space designers are creating new environments to maximize the impact of AV experiences for better educational outcomes. Discuss AV’s place in new learning and training methods, including interactive, discovery-based learning.
Barbara Brandt, Manager, Classroom Technology Services, Emory University
Bryan Lewis, Assistant Dean for Technology & Operations, University of Virginia, McIntire School of Commerce
Phillip Long, Senior Scholar, Center for New Designs in Learning and Scholarship, Georgetown University
Malcolm Brown, Director of Learning Initiatives, EDUCAUSE
Experience Creation
2:45 p.m.–3:45 p.m.
With a focus on deepening fan engagement, venues are using AV technology to deliver a compelling stadium experience and shift seamlessly from sports arena, to performance space, to hosting corporate meetings, brand launches, and parties.
Justin Wood, Sports Practice Director, Dimensional Innovations
Bill Dorsey, Founder and Chairman, Association of Luxury Suite Directors
Dan Daley, Freelance Journalist
Strategic Partnerships
4:00 p.m.–5:00 p.m.
Technologists and designers for top hospitality brands share how they are using AV to re-imagine hotel and meeting spaces, enabling customization, localization, and personalization for guests within a consistent brand environment.
Pablo Henderson, Senior Global Director of Brand Marketing, W Hotels
Michael Judeh, Regional Director of Technology, Convene
Kirsten Nelson, Program Director for InfoComm Center Stage, Vernacular LLC
Experience Creation
4:00 p.m.–5:00 p.m.
AV technology is at the heart of immersive experiences in live events. Explore how event producers are combining AV tech supply with experiential design elements to deliver compelling, engaging live events.
Brad Berridge, Director of Sound Operations, Feld Entertainment
Andy Merkin, Producer, Moment Factory
Beth Kormanik, Editor-in-Chief, BizBash
November 7, 10:00 a.m.–11:00 a.m.
Inspirational speaker and sometime reality-show host Mike Michalowicz will share his simple approach to freeing up time in your day, allowing you to pay attention to the things that matter, both at work and in life.
Mike Michalowicz, Author and Entrepreneur
